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Terms & Conditions

Last Updated: 14 June 2026

These Terms and Conditions apply to all orders placed through the website of Fiondas ("we", "us", "our").

By placing an order through our website, you agree to these Terms.
 

1. About Us

Business Name: Fiondas
Address: 231 Low Waters Rd, Hamilton ML3 7QN
Telephone: 01698 281877
Email: Info@fiondashamilton.co.uk

We operate a fish & chip takeaway offering collection and delivery services via our online ordering system powered by Wix.
 

2. Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

  • Refuse any order at our discretion

  • Cancel an order if we are unable to fulfil it

  • Contact you if there are issues with your order

Your order is only confirmed once you receive confirmation via email, SMS, or through the ordering system.
 

3. Prices and Payment

All prices are displayed in GBP (£) and include VAT where applicable.

We reserve the right to change prices at any time without prior notice.

Occasionally, pricing errors may occur. If this happens, we will contact you to confirm the correct price before proceeding with your order.

Payments are processed securely through Wix Payments and its payment providers. We do not store or have access to your full payment card details.
 

4. Delivery

We aim to deliver orders within the estimated delivery time shown at checkout; however, delivery times are estimates only and are not guaranteed.

Delivery times may be affected by:

  • Weather conditions

  • Traffic conditions

  • Peak trading periods

  • Staff availability

  • High order volumes

We will not be liable for delays outside of our reasonable control.

Delivery is only available within our designated delivery area. If your address is outside this area, your order may be cancelled and refunded.

It is your responsibility to ensure that the delivery address provided is accurate and accessible.
 

5. Collection

If you choose collection, your order will be prepared for the estimated collection time provided.

It is your responsibility to collect your order promptly. We are not responsible for orders not collected on time.
 

6. Food Quality and Complaints

We take great care to prepare all food fresh and to a high standard.

If you are unhappy with your order, please contact us as soon as possible on the day of purchase so we can resolve the issue.

We may request evidence such as photos to assess complaints relating to incorrect or unsatisfactory orders.

Refunds or replacements are issued at our discretion depending on the circumstances.
 

7. Refunds and Cancellations

Because we sell freshly prepared food, orders may not always be cancelled once preparation has begun.

Refunds may be offered where:

  • An item is missing

  • An incorrect item has been supplied

  • The order cannot be fulfilled

  • There is a verified issue with food quality

We do not offer refunds for:

  • Late delivery outside our control

  • Change of mind after preparation has started
     

8. Allergens

Our food may contain or come into contact with allergens including:

  • Fish

  • Gluten

  • Milk

  • Eggs

  • Mustard

  • Sulphites

  • Other allergens

If you have any food allergies or intolerances, you must contact us before placing your order.

While we take care to minimise cross-contamination, we cannot guarantee that any product is completely free from allergens.
 

9. Right to Refuse Service

We reserve the right to refuse service or cancel orders in the following situations:

  • Suspicion of fraudulent activity

  • Abusive or inappropriate behaviour

  • Operational limitations (e.g. kitchen capacity reached)

  • Errors in pricing or menu availability
     

10. Website and Ordering System

Our website and online ordering system are provided by Wix.com Ltd.

We do not guarantee that the website will always be available without interruption or error.

We are not responsible for technical issues beyond our reasonable control.
 

11. Liability

To the maximum extent permitted by law, we are not liable for:

  • Indirect or consequential loss

  • Loss caused by delays outside our control

  • Errors resulting from incorrect information provided by customers

Nothing in these Terms excludes liability for death or personal injury caused by negligence or any other liability which cannot be excluded under UK law.
 

12. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.
 

13. Governing Law

These Terms are governed by the laws of Scotland and the United Kingdom. Any disputes will be subject to the jurisdiction of the Scottish courts.
 

14. Contact Us

If you have any questions about these Terms, please contact:

Fiondas
231 Low Waters Rd, Hamilton ML3 7QN
01698 281877
Info@fiondashamilton.co.uk

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